Refund policy
Returns & Refunds Policy — PineLine
Owner: Juan Padial Castilla
Address: Calle Reina Sofía, 15, 18650 Dúrcal, Granada, Spain
Contact: atenciones24horas@outlook.com
Website: pineline.store
Return period
We offer a 90-day return policy, which means you have 90 days from receiving your order to request a return.
Return conditions
For your return to be accepted, the item must meet the following conditions:
Unwanted product (no defect): the item must be returned in its original, unopened packaging, in the same condition you received it, unused and with all tags attached.
Damaged or defective product: if the item arrived damaged, defective, or does not match what you ordered, you must send us proof of the damage (photos or video) to atenciones24horas@outlook.com so we can assess the issue.
In both cases, you will need the receipt or proof of purchase.
How to start a return
To start a return, contact us at atenciones24horas@outlook.com. If your return is accepted, we will send you instructions on how and where to ship the package.
Return address:
Juan Padial Castilla
Calle Reina Sofía, 15
18650 Dúrcal, Granada
Spain
Items sent back without first requesting a return will not be accepted.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or does not match the order, in which case we will cover the return costs.
Non-refundable items
Returns are not accepted in the following cases:
Gift cards.
Products that have been used, washed, or damaged by the customer.
Items returned after 90 days from receipt.
Products whose original packaging has been opened (except in cases of defect or damage).
Exchanges
The fastest way to get the item you want is to return the product you have and, once the return is accepted, place a new separate order.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved or not. If approved, the refund will be issued automatically to your original payment method within a maximum of 14 calendar days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received the refund, contact us at atenciones24horas@outlook.com.
Warranty
All our products come with a 90-day warranty from the date of receipt. If your product has a manufacturing defect within this period, contact us with proof of the defect and we will offer you a solution (replacement or refund).
Note for customers in the European Union: In accordance with applicable law (Royal Legislative Decree 1/2007), consumers in the EU are entitled to a 2-year legal guarantee of conformity for new products. This legal guarantee applies independently of our commercial warranty.
Right of withdrawal — European Union (14-day cooling-off period)
If the product is shipped to the European Union, you have the right to cancel or return your order within 14 calendar days of receipt, for any reason and without justification. The item must be in the same condition you received it, unused, with tags and in its original packaging. You will need the receipt or proof of purchase.
Our 90-day commercial policy already fully covers this legal period.
To exercise your right of withdrawal, send a clear statement to atenciones24horas@outlook.com indicating your decision to withdraw from the contract (for example: “I wish to withdraw from my purchase of order no. [number]”). You may also use the following model withdrawal form, although it is not mandatory:
Model withdrawal form
To: Juan Padial Castilla — PineLine, Calle Reina Sofía, 15, 18650 Dúrcal, Granada, Spain. Email: atenciones24horas@outlook.com
I hereby give notice that I withdraw from the contract of sale of the following product: [product description]
Ordered on: [date] / Received on: [date]
Name of consumer: [your name]
Address of consumer: [your address]
Signature (only if submitted on paper): __________________
Date: __________________
Right of withdrawal — Mexico (5 business days)
In accordance with Article 56 of the Federal Consumer Protection Law (LFPC), consumers in Mexico may withdraw from their purchase without liability within 5 business days following delivery of the product. Our 90-day commercial policy already fully covers this legal period.
Last updated: October 21, 2026